Companies are failing AI, not the other way

Narasimman L Madhavarao, known as ML, Chief Product and Enterprise Transformation Officer at Sierra Digital, has led ERP and transformation work across pharma, oil and gas, industrial and retail. He explains why companies are failing AI and not the other way round, why you cannot build the penthouse before the first four floors, why the licence is only eight to ten percent of the cost of ownership, and what he tells a boardroom when the honest answer is to pause.