Finance and ops leader
Jen Finn
Co-founder and CEO, Humans in the Loop; former COO, Capital One
- Known for
- OperationsData and reportingChange management
- Works with
- Financial services
About Jen Finn
Jen Finn is co-founder and CEO of HIO (Humans in the Loop), which builds the institutional knowledge layer for property management: AI that frontline teams can trust, built on the policies, processes and knowledge an organization has honed over decades.
She spent 18 years at Capital One, ending as chief operating officer of its small business bank, after earlier work in process re-engineering and marketing operations. She left to solve a problem data alone could not: the gap between what the spreadsheets say and what is happening on the ground.
A lot of people just live in spreadsheets, not in reality.
Conversations with Jen Finn
November 9, 2026 · The 100 Leaders Series
People live in spreadsheets, not in reality
Jen Finn, co-founder and CEO of HIO (Humans in the Loop) and former chief operating officer of Capital One's small business bank, explains why people live in spreadsheets and not in reality, what it takes to trust an answer drawn from two terabytes of files, and why it takes courage to say "I don't know".
TopicsAI Adoption
HighlightsPeople live in spreadsheets, not in reality 0:34Two terabytes of files. How do you trust that? 0:31Why does it take courage to say "I don't know"? 0:28A perfect machine, and eight months to market 0:53
